Refund policy

Returns & Refunds

We want you to be happy with your purchase from Simple Safety UK.

Returns

For eligible physical products, you may request a return within 28 days of receiving your order. Items must be unused, in their original condition and, where applicable, in their original packaging.

Please contact us at info@simplesafetyuk.com before returning an item so we can provide return instructions.

Non-returnable items

For hygiene and safety reasons, certain sealed, hygiene sensitive or single use products cannot be returned once opened, used or where the original seal has been broken.

This includes disposable rain ponchos & drink test once opened or removed from their sealed packaging.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Digital products

Due to the nature of digital downloads, cancellation rights may be lost once you have expressly agreed to immediate access to the digital content and acknowledged that this means losing your right to cancel.

If you experience a problem accessing a digital product, please contact us and we will help resolve it.

Faulty or damaged items

Please inspect your order when it arrives. If an item is faulty, damaged or incorrect, contact us as soon as possible at info@simplesafetyuk.com with your order details and, where possible, photographs of the issue.

Refunds

Once an eligible return has been received and approved, we'll issue the refund to your original payment method. Your bank or payment provider may take additional time to process the refund.

Return postage

Unless an item is faulty, damaged, incorrect, or we are otherwise legally responsible for the return costs, customers are responsible for the cost of returning the item.