Terms of service
SIMPLE SAFETY UK
TERMS & CONDITIONS
Last updated: August 2026
Please read these Terms & Conditions carefully before placing an order
with Simple Safety UK.
Simple Safety UK is a trading name of HWD Trading Ltd, a company registered in England and Wales under company number 17347055.
These Terms explain who we are, how we supply our products and digital content, your rights and responsibilities and what to do if there is a problem.
Nothing in these Terms affects any statutory rights that cannot legally be excluded or restricted.
ARE YOU A BUSINESS CUSTOMER OR A CONSUMER?
Some of your rights under these Terms differ depending on whether you are purchasing as a consumer or as a business.
You are a consumer if:
- you are an individual; and
- you are buying products wholly or mainly for your personal use and not wholly or mainly for purposes relating to your trade, business, craft or profession.
You are a business customer if:
You are purchasing products or digital content wholly or mainly for purposes relating to your trade, business, craft or profession.
Part A applies to all customers.
Part B contains additional terms applying to consumers.
Part C contains additional terms applying to business customers.
PART A: TERMS APPLYING TO ALL CUSTOMERS
1. INFORMATION ABOUT US
1.1 Who we are
Simple Safety UK is a trading name of HWD Trading Ltd, registered in England and Wales under company number 17347055.
Email: info@simplesafetyuk.com
1.2 How to contact us
You can contact us by emailing info@simplesafetyuk.com or using the
Contact Us section of our website.
1.3 How we may contact you
If we need to contact you regarding an order, we may do so using the email address, telephone number or postal address you provided when placing your order.
1.4 Writing includes email
Where these Terms refer to something being provided "in writing", this includes email.
2. OUR CONTRACT WITH YOU
2.1 Placing an order
When you place an order through our website, you are making an offer to purchase the products or digital content shown in your order.
You are responsible for checking that the information contained in your order is complete and accurate before submitting it.
2.2 Accepting your order
Our acceptance of your order takes place when we send confirmation that your order has been accepted or, in the case of digital content, when we confirm your purchase and make the digital content available to you.
At that point a contract will exist between you and us.
2.3 If we cannot accept your order
We may be unable to accept an order because:
- a product is unavailable;
- payment cannot be authorised;
- we have identified an error in the price or description;
- we are unable to meet a delivery requirement;
- we reasonably suspect fraudulent activity; or
- we are unable to supply the product lawfully.
If payment has already been taken for an order that we cannot accept, we will refund the appropriate amount.
2.4 Your order number
Where an order number is provided, please quote it when contacting us about your purchase.
3. OUR PRODUCTS
3.1 Product descriptions
We take reasonable care to ensure that product descriptions, specifications and other information displayed on our website are accurate.
3.2 Product images
Product images are provided for illustrative purposes. Colours and appearance may vary slightly depending on your device and screen settings.
3.3 Packaging
Product packaging may occasionally differ from packaging shown on our website, particularly where a manufacturer or supplier has updated its packaging.
3.4 Product changes
We may make reasonable changes to products where required to comply with applicable law, safety requirements or minor technical or manufacturing improvements.
3.5 Availability
All products are subject to availability.
If an item becomes unavailable after you order it, we will contact you and provide an appropriate refund where we cannot fulfil the order.
4. DIGITAL PRODUCTS AND DOWNLOADABLE CONTENT
4.1 What we mean by digital products
Simple Safety UK sells digital products which may include:
- risk assessments;
- safety templates;
- checklists;
- guides;
- workbooks;
- training and educational materials;
- downloadable documents; and
- other digital safety resources.
4.2 How digital products are supplied
Digital products may be supplied by download, email, customer account or another electronic method described on the relevant product page.
4.3 Immediate access
Where you choose to receive digital content immediately, we may ask you to expressly agree that supply can begin before the end of the normal 14 day cancellation period.
We will also ask you to acknowledge that once supply of the digital content begins, you will lose your statutory right to cancel that purchase where the law provides for this.
4.4 Problems with digital products
Nothing in these Terms affects your legal rights if digital content is faulty, not as described or does not otherwise meet the requirements of applicable consumer law.
4.5 Licence to use digital products
Unless expressly stated otherwise, purchasing a Simple Safety UK digital product gives you a licence to use the product:
- for your own personal use; or
- where purchased by a business, for the legitimate internal purposes of that purchasing business.
Ownership of the underlying intellectual property does not transfer to you.
4.6 Editing templates
Where a digital product is designed to be customised, such as a risk assessment, checklist or workplace template, you may edit and adapt it for your own personal use or the legitimate internal use of the purchasing organisation.
4.7 What you must not do
Unless we have provided written permission, you must not:
- resell our digital products;
- redistribute purchased files;
- share them with unrelated individuals or businesses;
- upload them to another website, marketplace or file sharing service;
- reproduce them for commercial resale;
- make them publicly available; or
- remove our branding or copyright information for the purpose of presenting our original material as your own.
5. SAFETY PRODUCTS AND INFORMATION
5.1 Purpose of our products
Our products are intended to support safer choices, environments and everyday practices.
5.2 No product eliminates all risk
Safety and security products can help reduce or manage risks, but no product can eliminate all risk or guarantee protection against accident, injury, crime, illness, loss or other harm.
5.3 Following instructions
Products must be used appropriately and in accordance with applicable manufacturer instructions, warnings, age recommendations and intended uses.
5.4 Information on our website
Articles, guides, checklists, blogs and other safety information published by Simple Safety UK are provided for general informational and educational purposes.
They should not be treated as a substitute for professional medical, legal, emergency, regulatory or other specialist advice where such advice is required.
Nothing in this section excludes any responsibility that cannot legally be excluded.
6. WORKPLACE SAFETY DOCUMENTS AND RESOURCES
6.1 General guidance
Workplace risk assessments, templates, checklists, workbooks and other documents supplied by Simple Safety UK provide general guidance and practical starting points.
6.2 Your workplace
Every workplace, piece of equipment and activity is different.
The person or organisation using a document remains responsible for considering its own:
- workplace;
- machinery and equipment;
- employees and other persons who may be affected;
- working methods;
- hazards;
- risks; and
- applicable legal and regulatory requirements.
6.3 Review before use
Documents should be reviewed and, where appropriate, adapted before being implemented.
Purchasing or downloading a document does not remove an employer's or other responsible person's legal duties.
6.4 Professional advice
Where appropriate, competent professional advice should be obtained.
7. PRICES AND PAYMENT
7.1 Prices
The price payable will be the price displayed when you place your order, subject to correction of obvious errors.
Prices are displayed in pounds sterling unless otherwise stated.
7.2 VAT
Where VAT is applicable, it will be dealt with in accordance with applicable requirements.
7.3 Delivery charges
Any applicable delivery charges will be shown before you complete your purchase.
7.4 Payment
Payment must be made using one of the payment methods offered at checkout.
You confirm that you are authorised to use the payment method you provide.
7.5 Pricing errors
If we discover an obvious error in the price of a product before accepting your order, we will contact you.
You may choose to proceed at the correct price or cancel the affected product.
8. DELIVERY OF PHYSICAL PRODUCTS
8.1 Delivery costs
Delivery charges will be displayed during the ordering process where applicable.
8.2 Delivery times
Estimated delivery times will be displayed on our website, during checkout or communicated to you.
Unless another delivery period has been agreed, we will deliver consumer orders within the period required by applicable law.
8.3 Delays outside our control
If delivery is delayed by circumstances outside our reasonable control, we will take reasonable steps to minimise the effect of the delay and, where appropriate, contact you.
8.4 Delivery address
You are responsible for providing a complete and accurate delivery address.
8.5 Responsibility for goods
For consumer purchases, you normally become responsible for physical goods when they are delivered to you or to a person you have nominated to receive them, subject to applicable law.
9. INTELLECTUAL PROPERTY
9.1 Our content
Unless otherwise stated, original Simple Safety UK website content, branding, text, graphics, designs, guides, workbooks, templates and downloadable materials belong to HWD Trading Ltd trading as Simple Safety UK, or are used by us under licence.
9.2 Other brands
Trade marks, photographs, product information and other materials belonging to manufacturers, suppliers or other parties remain the property of their respective owners.
9.3 Permitted use
You may use our website and purchased materials for lawful personal or permitted internal business purposes.
You must not commercially reproduce, distribute, publish, licence or resell our original content without our written permission.
10. PRIVACY AND YOUR INFORMATION
We process personal information in accordance with our Privacy Policy and applicable data protection law.
Our online store is hosted by Shopify and payments and other website functions may involve additional service providers.
Please see our Privacy Policy and Cookie Policy for further information.
11. OTHER IMPORTANT TERMS
11.1 Changes to these Terms
We may update these Terms where reasonably necessary, including to reflect changes to our products, business or applicable law.
The Terms applicable to an order will generally be those in force when the contract for that order was formed.
11.2 Transfer of our rights
We may transfer our rights and obligations under a contract to another organisation where legally permitted and where doing so does not adversely affect your statutory rights.
11.3 Third party rights
Unless otherwise stated, the contract is between you and us and no other person has a right to enforce its terms.
11.4 If part of these Terms is invalid
Each provision operates separately. If a court or relevant authority finds part of these Terms unlawful or unenforceable, the remaining provisions will continue to apply.
11.5 Delay in enforcing our rights
If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.
PART B: ADDITIONAL TERMS FOR CONSUMERS
This Part applies where you are purchasing wholly or mainly for your own personal use.
12. YOUR RIGHT TO CHANGE YOUR MIND
12.1 Physical products
For most physical goods purchased online, you have a legal right to change your mind.
You will normally have 14 days after the day you, or someone nominated by you, receives the goods to tell us that you wish to cancel.
12.2 Split deliveries
Where goods from the same order are delivered on different days, the applicable cancellation period may run from receipt of the final item, where required by law.
12.3 Exceptions
Your right to change your mind may not apply to certain products where an exception under consumer law applies, including certain:
- personalised or bespoke products;
- sealed products that are not suitable for return for health protection or hygiene reasons once unsealed; and
- goods which become inseparably mixed with other items after delivery.
12.4 Digital products
Different rules apply to digital content supplied electronically.
Where you have expressly agreed to immediate supply and acknowledged that you will lose your cancellation right once supply begins, you will normally lose the 14 day right to change your mind once the digital content has begun to be supplied.
This does not affect your rights where digital content is faulty or not as described.
13. HOW TO CANCEL
13.1 Telling us
To exercise a cancellation right, contact us at:
Please provide sufficient information for us to identify your order, such as your name, email address and order number.
13.2 Before dispatch
If you contact us before a physical order has been dispatched, we will try to stop the order before it leaves us.
14. RETURNING PRODUCTS
14.1 Returning unwanted goods
Where you exercise a statutory right to change your mind after receiving goods, you must return them within the applicable legal return period.
14.2 Return costs
Where you are simply changing your mind, you will normally be responsible for the direct cost of returning the goods, provided we have informed you of this requirement.
14.3 Faulty or incorrect goods
Where goods are faulty, misdescribed or incorrectly supplied and you have a legal right to return them at our expense, we will pay the reasonable cost of return or arrange an appropriate return method.
14.4 Handling products
You may inspect goods in the same way you reasonably could in a shop.
We may make a lawful deduction from a refund if the value of goods has been reduced because you handled them beyond what was reasonably necessary to establish their nature, characteristics and functioning.
15. REFUNDS
15.1 Refund method
Refunds will normally be made using the same method that you used to pay unless otherwise agreed.
15.2 Standard delivery
Where consumer law requires us to refund your original delivery charge following cancellation, the refund may be limited to the cost of our least expensive standard delivery option.
15.3 Refund times
Refunds will be made within the timescales required by applicable consumer law.
For returned physical goods, we may be entitled to wait until we receive the goods back or you provide evidence that you have returned them before issuing the refund.
16. FAULTY, DAMAGED OR INCORRECT PRODUCTS
16.1 Your legal rights
We are under a legal duty to supply goods that conform to the contract.
Nothing in these Terms affects your statutory rights.
16.2 Contact us
If a product is faulty, damaged, not as described or you receive the wrong product, please contact:
Please provide your order number and details of the problem. Photographs may help us resolve the matter more quickly where appropriate.
17. FAULTY DIGITAL CONTENT
Digital content supplied to consumers must meet the standards required by applicable consumer law.
If digital content is faulty or does not conform to the contract, you may have statutory remedies including repair or replacement or, in appropriate circumstances, a price reduction.
Nothing in these Terms limits those rights.
18. OUR RESPONSIBILITY TO CONSUMERS
18.1 Foreseeable losses
If we fail to comply with our contract with you, we are responsible for loss or damage that is a foreseeable result of our breach or our failure to use reasonable care and skill.
18.2 Liability we do not exclude
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- defective products where applicable law imposes liability; or
- breach of statutory consumer rights that cannot legally be excluded.
18.3 Business losses
If you are a consumer, we supply products to you for personal and private use.
We are not responsible under the consumer provisions of these Terms for business losses arising from use of a consumer purchase for business purposes, subject always to liability that cannot legally be excluded.
19. LAW APPLICABLE TO CONSUMERS
These Terms are governed by English law.
If you live in Scotland, you may bring legal proceedings in the Scottish or English courts where applicable.
If you live in Northern Ireland, you may bring legal proceedings in the Northern Irish or English courts where applicable.
Nothing in this section removes mandatory rights available to you under applicable consumer law.
PART C: ADDITIONAL TERMS FOR BUSINESS CUSTOMERS
This Part applies where you purchase wholly or mainly for purposes relating to your trade, business, craft or profession.
20. BUSINESS ORDERS
20.1 Authority
By placing an order on behalf of a business, you confirm that you have authority to bind that business.
20.2 Your order
You are responsible for ensuring that your order and any information or specifications you provide are complete and accurate.
20.3 Quotations
Unless otherwise stated, a quotation does not constitute acceptance of an order.
Any validity period specified on a quotation will apply.
20.4 Availability
If we are unable to supply a product, we may contact you to offer an alternative, allow you to wait for availability or cancel the affected item and receive an appropriate refund.
We will not substitute a materially different product without your agreement.
21. BUSINESS PRICES AND PAYMENT
21.1 Price
The price will be the amount shown on our website or agreed with you in writing.
21.2 VAT
VAT will be charged where applicable.
21.3 Payment
Unless we have agreed credit terms with you in writing, payment must be made before physical goods are dispatched or digital content is supplied.
21.4 Late payment
Where payment terms have been agreed and an invoice becomes overdue, we reserve the right to charge interest and recover applicable costs to the extent permitted by law.
22. DELIVERY TO BUSINESS CUSTOMERS
22.1 Delivery
We will deliver physical products to the address agreed in the order.
22.2 Delivery dates
Unless expressly agreed otherwise in writing, delivery dates are estimates.
22.3 Inspection
Business customers should inspect deliveries within a reasonable period after receipt and notify us promptly of visible damage, shortages or incorrect products.
This clause does not affect rights that cannot lawfully be excluded.
23. BUSINESS RETURNS
23.1 Change of mind
Business customers do not have the statutory consumer 14 day change of mind right.
Returns of non faulty goods purchased by a business are therefore subject to our agreement.
23.2 Faulty products
If you believe a product is faulty or incorrectly supplied, please contact us promptly at info@simplesafetyuk.com.
We may reasonably ask for photographs, information about the problem or an opportunity to inspect the product.
24. BUSINESS USE OF DIGITAL PRODUCTS
24.1 Internal licence
Where a business purchases a Simple Safety UK digital product, the purchasing organisation may use it for its own legitimate internal business purposes.
24.2 Employees
The purchasing organisation may make a purchased document reasonably available to employees who require access to it for the organisation's internal use.
24.3 Customisation
Templates, risk assessments and other documents intended for adaptation may be edited and customised for the purchasing organisation.
24.4 Restrictions
A business customer must not, without our written permission:
- resell a digital product;
- supply copies to unrelated businesses;
- publish purchased files online;
- offer our documents as part of its own commercial document library;
- redistribute our products through marketplaces or file sharing services; or
- claim ownership of our underlying intellectual property.
25. RESPONSIBILITY FOR WORKPLACE DOCUMENTS
25.1 Starting point
Our workplace documents are intended to provide useful information, guidance and a practical starting point.
25.2 Business responsibility
The purchasing business remains responsible for ensuring that documents used within its organisation are suitable and sufficient for its particular circumstances.
25.3 Assessment
This may require consideration of matters including:
- the particular machine or equipment;
- its configuration and condition;
- the workplace;
- operators and other persons who may be affected;
- hazards and existing controls;
- the work being undertaken; and
- applicable legislation and guidance.
25.4 Review and amendment
Risk assessments and other workplace documents should be reviewed and adapted where necessary before use and reviewed thereafter when appropriate.
Purchase of a template does not constitute a site specific assessment by Simple Safety UK unless we expressly agree to provide such a service separately.
26. LIABILITY TO BUSINESS CUSTOMERS
26.1 Liability that cannot be excluded
Nothing in these Terms limits or excludes liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation; or
- any other liability that cannot legally be limited or excluded.
26.2 Business losses
Subject to clause 26.1 and to the extent permitted by law, we will not be liable for indirect or consequential loss, loss of profit, loss of revenue, loss of business, loss of anticipated savings or loss of business opportunity arising from the contract.
26.3 Documents and templates
Our digital workplace products are supplied on the basis that the business will exercise its own professional and legal judgement as to their suitability and adaptation for its particular circumstances.
Nothing in this clause excludes liability that cannot legally be excluded.
27. TERMINATION OF BUSINESS CONTRACTS
We may suspend supply or terminate a business contract where:
- you fail to pay an amount properly due to us;
- you commit a material breach of the contract and fail to remedy it within a reasonable period after being asked to do so; or
- continuing the contract would be unlawful.
Termination does not affect rights and obligations that accrued before termination.
28. BUSINESS LAW AND JURISDICTION
If you are a business customer, the contract and any dispute or claim arising from it will be governed by the law of England and Wales.
The courts of England and Wales will have exclusive jurisdiction, except where applicable law requires otherwise.
CONTACT INFORMATION
Simple Safety UK
Simple Safety UK is a trading name of HWD Trading Ltd
Registered in England and Wales
Company number: 17347055
Email: info@simplesafetyuk.com
TERMS & CONDITIONS
Last updated: August 2026
Please read these Terms & Conditions carefully before placing an order
with Simple Safety UK.
Simple Safety UK is a trading name of HWD Trading Ltd, a company registered in England and Wales under company number 17347055.
These Terms explain who we are, how we supply our products and digital content, your rights and responsibilities and what to do if there is a problem.
Nothing in these Terms affects any statutory rights that cannot legally be excluded or restricted.
ARE YOU A BUSINESS CUSTOMER OR A CONSUMER?
Some of your rights under these Terms differ depending on whether you are purchasing as a consumer or as a business.
You are a consumer if:
- you are an individual; and
- you are buying products wholly or mainly for your personal use and not wholly or mainly for purposes relating to your trade, business, craft or profession.
You are a business customer if:
You are purchasing products or digital content wholly or mainly for purposes relating to your trade, business, craft or profession.
Part A applies to all customers.
Part B contains additional terms applying to consumers.
Part C contains additional terms applying to business customers.
PART A: TERMS APPLYING TO ALL CUSTOMERS
1. INFORMATION ABOUT US
1.1 Who we are
Simple Safety UK is a trading name of HWD Trading Ltd, registered in England and Wales under company number 17347055.
Email: info@simplesafetyuk.com
1.2 How to contact us
You can contact us by emailing info@simplesafetyuk.com or using the
Contact Us section of our website.
1.3 How we may contact you
If we need to contact you regarding an order, we may do so using the email address, telephone number or postal address you provided when placing your order.
1.4 Writing includes email
Where these Terms refer to something being provided "in writing", this includes email.
2. OUR CONTRACT WITH YOU
2.1 Placing an order
When you place an order through our website, you are making an offer to purchase the products or digital content shown in your order.
You are responsible for checking that the information contained in your order is complete and accurate before submitting it.
2.2 Accepting your order
Our acceptance of your order takes place when we send confirmation that your order has been accepted or, in the case of digital content, when we confirm your purchase and make the digital content available to you.
At that point a contract will exist between you and us.
2.3 If we cannot accept your order
We may be unable to accept an order because:
- a product is unavailable;
- payment cannot be authorised;
- we have identified an error in the price or description;
- we are unable to meet a delivery requirement;
- we reasonably suspect fraudulent activity; or
- we are unable to supply the product lawfully.
If payment has already been taken for an order that we cannot accept, we will refund the appropriate amount.
2.4 Your order number
Where an order number is provided, please quote it when contacting us about your purchase.
3. OUR PRODUCTS
3.1 Product descriptions
We take reasonable care to ensure that product descriptions, specifications and other information displayed on our website are accurate.
3.2 Product images
Product images are provided for illustrative purposes. Colours and appearance may vary slightly depending on your device and screen settings.
3.3 Packaging
Product packaging may occasionally differ from packaging shown on our website, particularly where a manufacturer or supplier has updated its packaging.
3.4 Product changes
We may make reasonable changes to products where required to comply with applicable law, safety requirements or minor technical or manufacturing improvements.
3.5 Availability
All products are subject to availability.
If an item becomes unavailable after you order it, we will contact you and provide an appropriate refund where we cannot fulfil the order.
4. DIGITAL PRODUCTS AND DOWNLOADABLE CONTENT
4.1 What we mean by digital products
Simple Safety UK sells digital products which may include:
- risk assessments;
- safety templates;
- checklists;
- guides;
- workbooks;
- training and educational materials;
- downloadable documents; and
- other digital safety resources.
4.2 How digital products are supplied
Digital products may be supplied by download, email, customer account or another electronic method described on the relevant product page.
4.3 Immediate access
Where you choose to receive digital content immediately, we may ask you to expressly agree that supply can begin before the end of the normal 14 day cancellation period.
We will also ask you to acknowledge that once supply of the digital content begins, you will lose your statutory right to cancel that purchase where the law provides for this.
4.4 Problems with digital products
Nothing in these Terms affects your legal rights if digital content is faulty, not as described or does not otherwise meet the requirements of applicable consumer law.
4.5 Licence to use digital products
Unless expressly stated otherwise, purchasing a Simple Safety UK digital product gives you a licence to use the product:
- for your own personal use; or
- where purchased by a business, for the legitimate internal purposes of that purchasing business.
Ownership of the underlying intellectual property does not transfer to you.
4.6 Editing templates
Where a digital product is designed to be customised, such as a risk assessment, checklist or workplace template, you may edit and adapt it for your own personal use or the legitimate internal use of the purchasing organisation.
4.7 What you must not do
Unless we have provided written permission, you must not:
- resell our digital products;
- redistribute purchased files;
- share them with unrelated individuals or businesses;
- upload them to another website, marketplace or file sharing service;
- reproduce them for commercial resale;
- make them publicly available; or
- remove our branding or copyright information for the purpose of presenting our original material as your own.
5. SAFETY PRODUCTS AND INFORMATION
5.1 Purpose of our products
Our products are intended to support safer choices, environments and everyday practices.
5.2 No product eliminates all risk
Safety and security products can help reduce or manage risks, but no product can eliminate all risk or guarantee protection against accident, injury, crime, illness, loss or other harm.
5.3 Following instructions
Products must be used appropriately and in accordance with applicable manufacturer instructions, warnings, age recommendations and intended uses.
5.4 Information on our website
Articles, guides, checklists, blogs and other safety information published by Simple Safety UK are provided for general informational and educational purposes.
They should not be treated as a substitute for professional medical, legal, emergency, regulatory or other specialist advice where such advice is required.
Nothing in this section excludes any responsibility that cannot legally be excluded.
6. WORKPLACE SAFETY DOCUMENTS AND RESOURCES
6.1 General guidance
Workplace risk assessments, templates, checklists, workbooks and other documents supplied by Simple Safety UK provide general guidance and practical starting points.
6.2 Your workplace
Every workplace, piece of equipment and activity is different.
The person or organisation using a document remains responsible for considering its own:
- workplace;
- machinery and equipment;
- employees and other persons who may be affected;
- working methods;
- hazards;
- risks; and
- applicable legal and regulatory requirements.
6.3 Review before use
Documents should be reviewed and, where appropriate, adapted before being implemented.
Purchasing or downloading a document does not remove an employer's or other responsible person's legal duties.
6.4 Professional advice
Where appropriate, competent professional advice should be obtained.
7. PRICES AND PAYMENT
7.1 Prices
The price payable will be the price displayed when you place your order, subject to correction of obvious errors.
Prices are displayed in pounds sterling unless otherwise stated.
7.2 VAT
Where VAT is applicable, it will be dealt with in accordance with applicable requirements.
7.3 Delivery charges
Any applicable delivery charges will be shown before you complete your purchase.
7.4 Payment
Payment must be made using one of the payment methods offered at checkout.
You confirm that you are authorised to use the payment method you provide.
7.5 Pricing errors
If we discover an obvious error in the price of a product before accepting your order, we will contact you.
You may choose to proceed at the correct price or cancel the affected product.
8. DELIVERY OF PHYSICAL PRODUCTS
8.1 Delivery costs
Delivery charges will be displayed during the ordering process where applicable.
8.2 Delivery times
Estimated delivery times will be displayed on our website, during checkout or communicated to you.
Unless another delivery period has been agreed, we will deliver consumer orders within the period required by applicable law.
8.3 Delays outside our control
If delivery is delayed by circumstances outside our reasonable control, we will take reasonable steps to minimise the effect of the delay and, where appropriate, contact you.
8.4 Delivery address
You are responsible for providing a complete and accurate delivery address.
8.5 Responsibility for goods
For consumer purchases, you normally become responsible for physical goods when they are delivered to you or to a person you have nominated to receive them, subject to applicable law.
9. INTELLECTUAL PROPERTY
9.1 Our content
Unless otherwise stated, original Simple Safety UK website content, branding, text, graphics, designs, guides, workbooks, templates and downloadable materials belong to HWD Trading Ltd trading as Simple Safety UK, or are used by us under licence.
9.2 Other brands
Trade marks, photographs, product information and other materials belonging to manufacturers, suppliers or other parties remain the property of their respective owners.
9.3 Permitted use
You may use our website and purchased materials for lawful personal or permitted internal business purposes.
You must not commercially reproduce, distribute, publish, licence or resell our original content without our written permission.
10. PRIVACY AND YOUR INFORMATION
We process personal information in accordance with our Privacy Policy and applicable data protection law.
Our online store is hosted by Shopify and payments and other website functions may involve additional service providers.
Please see our Privacy Policy and Cookie Policy for further information.
11. OTHER IMPORTANT TERMS
11.1 Changes to these Terms
We may update these Terms where reasonably necessary, including to reflect changes to our products, business or applicable law.
The Terms applicable to an order will generally be those in force when the contract for that order was formed.
11.2 Transfer of our rights
We may transfer our rights and obligations under a contract to another organisation where legally permitted and where doing so does not adversely affect your statutory rights.
11.3 Third party rights
Unless otherwise stated, the contract is between you and us and no other person has a right to enforce its terms.
11.4 If part of these Terms is invalid
Each provision operates separately. If a court or relevant authority finds part of these Terms unlawful or unenforceable, the remaining provisions will continue to apply.
11.5 Delay in enforcing our rights
If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.
PART B: ADDITIONAL TERMS FOR CONSUMERS
This Part applies where you are purchasing wholly or mainly for your own personal use.
12. YOUR RIGHT TO CHANGE YOUR MIND
12.1 Physical products
For most physical goods purchased online, you have a legal right to change your mind.
You will normally have 14 days after the day you, or someone nominated by you, receives the goods to tell us that you wish to cancel.
12.2 Split deliveries
Where goods from the same order are delivered on different days, the applicable cancellation period may run from receipt of the final item, where required by law.
12.3 Exceptions
Your right to change your mind may not apply to certain products where an exception under consumer law applies, including certain:
- personalised or bespoke products;
- sealed products that are not suitable for return for health protection or hygiene reasons once unsealed; and
- goods which become inseparably mixed with other items after delivery.
12.4 Digital products
Different rules apply to digital content supplied electronically.
Where you have expressly agreed to immediate supply and acknowledged that you will lose your cancellation right once supply begins, you will normally lose the 14 day right to change your mind once the digital content has begun to be supplied.
This does not affect your rights where digital content is faulty or not as described.
13. HOW TO CANCEL
13.1 Telling us
To exercise a cancellation right, contact us at:
Please provide sufficient information for us to identify your order, such as your name, email address and order number.
13.2 Before dispatch
If you contact us before a physical order has been dispatched, we will try to stop the order before it leaves us.
14. RETURNING PRODUCTS
14.1 Returning unwanted goods
Where you exercise a statutory right to change your mind after receiving goods, you must return them within the applicable legal return period.
14.2 Return costs
Where you are simply changing your mind, you will normally be responsible for the direct cost of returning the goods, provided we have informed you of this requirement.
14.3 Faulty or incorrect goods
Where goods are faulty, misdescribed or incorrectly supplied and you have a legal right to return them at our expense, we will pay the reasonable cost of return or arrange an appropriate return method.
14.4 Handling products
You may inspect goods in the same way you reasonably could in a shop.
We may make a lawful deduction from a refund if the value of goods has been reduced because you handled them beyond what was reasonably necessary to establish their nature, characteristics and functioning.
15. REFUNDS
15.1 Refund method
Refunds will normally be made using the same method that you used to pay unless otherwise agreed.
15.2 Standard delivery
Where consumer law requires us to refund your original delivery charge following cancellation, the refund may be limited to the cost of our least expensive standard delivery option.
15.3 Refund times
Refunds will be made within the timescales required by applicable consumer law.
For returned physical goods, we may be entitled to wait until we receive the goods back or you provide evidence that you have returned them before issuing the refund.
16. FAULTY, DAMAGED OR INCORRECT PRODUCTS
16.1 Your legal rights
We are under a legal duty to supply goods that conform to the contract.
Nothing in these Terms affects your statutory rights.
16.2 Contact us
If a product is faulty, damaged, not as described or you receive the wrong product, please contact:
Please provide your order number and details of the problem. Photographs may help us resolve the matter more quickly where appropriate.
17. FAULTY DIGITAL CONTENT
Digital content supplied to consumers must meet the standards required by applicable consumer law.
If digital content is faulty or does not conform to the contract, you may have statutory remedies including repair or replacement or, in appropriate circumstances, a price reduction.
Nothing in these Terms limits those rights.
18. OUR RESPONSIBILITY TO CONSUMERS
18.1 Foreseeable losses
If we fail to comply with our contract with you, we are responsible for loss or damage that is a foreseeable result of our breach or our failure to use reasonable care and skill.
18.2 Liability we do not exclude
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- defective products where applicable law imposes liability; or
- breach of statutory consumer rights that cannot legally be excluded.
18.3 Business losses
If you are a consumer, we supply products to you for personal and private use.
We are not responsible under the consumer provisions of these Terms for business losses arising from use of a consumer purchase for business purposes, subject always to liability that cannot legally be excluded.
19. LAW APPLICABLE TO CONSUMERS
These Terms are governed by English law.
If you live in Scotland, you may bring legal proceedings in the Scottish or English courts where applicable.
If you live in Northern Ireland, you may bring legal proceedings in the Northern Irish or English courts where applicable.
Nothing in this section removes mandatory rights available to you under applicable consumer law.
PART C: ADDITIONAL TERMS FOR BUSINESS CUSTOMERS
This Part applies where you purchase wholly or mainly for purposes relating to your trade, business, craft or profession.
20. BUSINESS ORDERS
20.1 Authority
By placing an order on behalf of a business, you confirm that you have authority to bind that business.
20.2 Your order
You are responsible for ensuring that your order and any information or specifications you provide are complete and accurate.
20.3 Quotations
Unless otherwise stated, a quotation does not constitute acceptance of an order.
Any validity period specified on a quotation will apply.
20.4 Availability
If we are unable to supply a product, we may contact you to offer an alternative, allow you to wait for availability or cancel the affected item and receive an appropriate refund.
We will not substitute a materially different product without your agreement.
21. BUSINESS PRICES AND PAYMENT
21.1 Price
The price will be the amount shown on our website or agreed with you in writing.
21.2 VAT
VAT will be charged where applicable.
21.3 Payment
Unless we have agreed credit terms with you in writing, payment must be made before physical goods are dispatched or digital content is supplied.
21.4 Late payment
Where payment terms have been agreed and an invoice becomes overdue, we reserve the right to charge interest and recover applicable costs to the extent permitted by law.
22. DELIVERY TO BUSINESS CUSTOMERS
22.1 Delivery
We will deliver physical products to the address agreed in the order.
22.2 Delivery dates
Unless expressly agreed otherwise in writing, delivery dates are estimates.
22.3 Inspection
Business customers should inspect deliveries within a reasonable period after receipt and notify us promptly of visible damage, shortages or incorrect products.
This clause does not affect rights that cannot lawfully be excluded.
23. BUSINESS RETURNS
23.1 Change of mind
Business customers do not have the statutory consumer 14 day change of mind right.
Returns of non faulty goods purchased by a business are therefore subject to our agreement.
23.2 Faulty products
If you believe a product is faulty or incorrectly supplied, please contact us promptly at info@simplesafetyuk.com.
We may reasonably ask for photographs, information about the problem or an opportunity to inspect the product.
24. BUSINESS USE OF DIGITAL PRODUCTS
24.1 Internal licence
Where a business purchases a Simple Safety UK digital product, the purchasing organisation may use it for its own legitimate internal business purposes.
24.2 Employees
The purchasing organisation may make a purchased document reasonably available to employees who require access to it for the organisation's internal use.
24.3 Customisation
Templates, risk assessments and other documents intended for adaptation may be edited and customised for the purchasing organisation.
24.4 Restrictions
A business customer must not, without our written permission:
- resell a digital product;
- supply copies to unrelated businesses;
- publish purchased files online;
- offer our documents as part of its own commercial document library;
- redistribute our products through marketplaces or file sharing services; or
- claim ownership of our underlying intellectual property.
25. RESPONSIBILITY FOR WORKPLACE DOCUMENTS
25.1 Starting point
Our workplace documents are intended to provide useful information, guidance and a practical starting point.
25.2 Business responsibility
The purchasing business remains responsible for ensuring that documents used within its organisation are suitable and sufficient for its particular circumstances.
25.3 Assessment
This may require consideration of matters including:
- the particular machine or equipment;
- its configuration and condition;
- the workplace;
- operators and other persons who may be affected;
- hazards and existing controls;
- the work being undertaken; and
- applicable legislation and guidance.
25.4 Review and amendment
Risk assessments and other workplace documents should be reviewed and adapted where necessary before use and reviewed thereafter when appropriate.
Purchase of a template does not constitute a site specific assessment by Simple Safety UK unless we expressly agree to provide such a service separately.
26. LIABILITY TO BUSINESS CUSTOMERS
26.1 Liability that cannot be excluded
Nothing in these Terms limits or excludes liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation; or
- any other liability that cannot legally be limited or excluded.
26.2 Business losses
Subject to clause 26.1 and to the extent permitted by law, we will not be liable for indirect or consequential loss, loss of profit, loss of revenue, loss of business, loss of anticipated savings or loss of business opportunity arising from the contract.
26.3 Documents and templates
Our digital workplace products are supplied on the basis that the business will exercise its own professional and legal judgement as to their suitability and adaptation for its particular circumstances.
Nothing in this clause excludes liability that cannot legally be excluded.
27. TERMINATION OF BUSINESS CONTRACTS
We may suspend supply or terminate a business contract where:
- you fail to pay an amount properly due to us;
- you commit a material breach of the contract and fail to remedy it within a reasonable period after being asked to do so; or
- continuing the contract would be unlawful.
Termination does not affect rights and obligations that accrued before termination.
28. BUSINESS LAW AND JURISDICTION
If you are a business customer, the contract and any dispute or claim arising from it will be governed by the law of England and Wales.
The courts of England and Wales will have exclusive jurisdiction, except where applicable law requires otherwise.
CONTACT INFORMATION
Simple Safety UK
Simple Safety UK is a trading name of HWD Trading Ltd
Registered in England and Wales
Company number: 17347055
Email: info@simplesafetyuk.com